Create
FAQs
Frequently Asked Questions
We’ve put together some commonly asked questions to give you more information.
Explore some of our most commonly asked sales and support questions.
SurveySquare is a comprehensive platform designed to help businesses collect and analyze customer feedback and reviews. We offer tools to gather insights from both residential and commercial clients, providing detailed analysis and reporting to improve customer experience.
SurveySquare sends out surveys to customers at key touchpoints—when a job is booked and/or when a job is completed. This allows customers to rate their experience with Customer Service Representatives (CSRs) and Technicians. For residential clients, we also generate social media reviews on platforms like Google and Facebook.
Yes! Our AI Reporting & Analysis tool can link to your social media platforms to analyze reviews and feedback, helping you identify trends, key issues, and areas for improvement.
Yes, you can! You would still link SurveySquare to your social media platforms so we can import your reviews and generate your AI reports.
Our AI tool provides in-depth analysis of customer reviews and feedback, helping you identify trends, key issues, and actionable strategies for improvement. This tool is essential for businesses looking to enhance their customer experience and drive growth.
SurveySquare is ideal for businesses of all sizes and industries. We work with clients serving both residential and commercial customers, and our platform is especially powerful for those in the field service industry, thanks to our partnerships click here to see our full list of partners.
Our SaaS subscription service is designed to manage multiple companies (business units) with one-to-many locations. Users can be set up based on business units and have varying levels of authority to view data for specific regions or locations.
SurveySquare can be seamlessly integrated with your existing systems, including field service software like ServiceTitan. This ensures that feedback collection and analysis are fully integrated into your business processes.
Yes! We know your time is valuable so we work with your team to do all of the setup. With our expertise we guide you and your team through all of the features to ensure you get the maximum benefits of our system.
By using SurveySquare, you can improve customer satisfaction, identify areas for service improvement, generate more positive online reviews, and ultimately drive business growth. Our platform is designed to make feedback collection and analysis easy and actionable
We take data security and privacy very seriously. SurveySquare employs industry-standard encryption and data protection practices to ensure that all customer information is secure.
SurveySquare offers comprehensive support to all our clients, including onboarding assistance, technical support, and guidance on maximizing the value of our platform. We’re here to help you succeed!
No! SurveySquare is fully hosted on our own dedicated, encrypted servers. All you need is internet access.
We offer annual and monthly subscription plans for small medium and large organizations. See our Plans & Pricing page for more plan details.
After our live consultation with your team we will activate your account and call you for payment. You have the option to pay by company check or credit card online.
The Administrator is the only one who can set the subscription to “Not Renew” by going to their “My Account/Manage Plan” section and setting their plan to “Not Renew.” Prior to your current plan expiring, if you decide to continue with your service, you can simply go to your “My Account/Manage Plan” section and select your plan.
We retain all of your data for at least 30 days once your subscription expires. After that, we reserve the right to purge it. If you later activate your account and for some reason you want to recover the purged information you will need to contact us directly; we might be able to recover it for you if it hasn’t been too long since you were with us last.