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SurveySquare helps field service businesses gather and analyze feedback from residential and commercial clients. Integrated with ServiceTitan, our AI-driven platform enhances service quality, boosts customer satisfaction, and builds a stronger online reputation.
Do more with your ServiceTitan software. SurveySquare empowers field service businesses to transform feedback into actionable insights, boosting service quality and customer satisfaction. Integrated with ServiceTitan, we support both residential and commercial sectors, enhancing online presence, generating leads, and driving growth.
Comprehensive Feedback Collection
Automatically collect customer feedback via MMS/email post-booking and post-job to evaluate CSR and technician performance, capturing insights that drive service improvements.
- Track customer ratings on your CSR’s when customers call in to book their appointment.
- Collect feedback when your Technicians Complete the job.
Lead Generation & Enhanced Online Visibility
Use an SEO-friendly widget to showcase reviews, boost online visibility, and generate qualified sales leads from existing customers, maximizing ROI for residential and commercial sectors.
AI-Driven Customer Insights
Analyze social media reviews or direct feedback with AI. Link platforms or import survey data to gain actionable insights that enhance service quality, even if using another review tool.
- AI Assistant allows you to ask any questions!
- 100+ AI Prompts for generating analysis at the Executive/Manager/CSR Manager levels or create your own custom prompts.
- Word cloud and key word list – track & chart “key” words.
- Analyze your Recalls/Call-Backs for root-cause analysis.